AEHS Annandale Urgent Care at 7432 Little River Turnpike in Annandale, Virginia

Customer Reviews about AEHS Annandale Urgent Care

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  Having learned from the practice manager that this clinic has been getting many bogus negative reviews from nearby competitor, I felt compel to write this review. I have been a patient of the clinic for more than 7 years seeing both the primary care providers and Dr. Do as a specialist. The practice has been in Annandale since 2005 and just relocated to this new location next to Safeway last year. The clinic is spacious, modern, immaculately clean, and has very comfortable sitting areas (you can see some of the pictures on the website). The only complaint I may have is the choice of the overhead classical music. Staff are generally very well trained, caring, often going out of their ways asking me and other patients how everyone is doing and if anyone is needing assistance. The urgent care services from the providers whom I had seen (both the docs and nurse practitioners) are top notch. They work as a team, listen to their patients, and provide meticulous care, not doc in a box type of service. The location is very convenient (next to Safeway where I can just walk over and pick up my prescriptions after the visit) with ample parking space just outside the front doors. I do not use the online appointment request so cannot comment on it. In regards to reviews complaining about the long wait, there probably aren’t many good clinics, doctor offices, or urgent cares that don’t have a long wait now and then. Even so, it is very seldom that I have to wait long. When I do have to wait, the receptionists keep me informed and I am reassured that the staff are working diligently and not rushing people out the door. This is by far one of the best clinics in the area for both urgent care and primary care and I recommend it highly.
  October 13, 2017

  by Barbara West
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  I am so very frustrated with this facility for a recent visit. In the past we have been here for "urgent care" services. They are no longer categorized as such so the bill we received is way more than what we expected to pay. I am going in circles with our insurance and their billing to resolve. But that is after frustrations with other aspects of the visit as well. I went in for a dog bite on my leg. While I got in quickly enough, was reviewed and treated efficiently, the 'fix' was a cleaning of the wounds and a band-aid on each puncture. No stitches despite a nearly inch long and very deep puncture. The physicians assistant said they do not suture animal bites because of infection. But, the wound is just now healing, six weeks later. And, research I did on my own revealed that bites of a certain length and depth should be sutured regardless. Mine was clearly one. They did give me a tetanus shot and a prescription for antibiotics - which would have addressed any potential infection. Furthermore, when we received the detailed bill for services, it included $263 for an office visit, $63 for administering the tetanus shot (in addition to the cost of the shot), and $237 for "simple repair" of the wound. That 'simple repair' was cleaning and band-aids (some of which were suture band aids, but all fell off and didn't contribute to healing). So the total for this 25 minute visit came to nearly $650. The many calls I've made since to billing, coding, supervisors, etc and to my insurance have not changed or resolved any of this. While staff have been pleasant, they have not addressing the core issues of inadequate care and inappropriate billing.
  October 11, 2017

  by Tanya Smith

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Today: 08:00 am — 07:00 pm

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About AEHS Annandale Urgent Care in Annandale